Shortly before reopening Scurri’s Wexford office last Monday, after six months of remote working, the e-commerce software company’s boss, Rory O’Connor, bumped into an employee on their way to the bank.
The two started chatting. During the conversation, the staffer mentioned a few issues they had been having with customers. Asked why the problems had not been raised before, the employee said they did not want to bother the boss while he was at home. Despite having an open-door policy, virtual or otherwise, O’Connor realised he had missed six months’ worth of watercooler moments — casual conversations in which minor problems are resolved.
“That does add up at the end of the day,” says O’Connor. “To try to find ways to do that remotely is